THE RETURN EXCHANGE BECOMES THE RETAIL EQUATION

The Return Exchange is evolving to become The Retail Equation. This change is all about growth and opportunity. While The Return Exchange has been focused on return authorizations, today we are seeing strong demand for broader return optimization solutions that extend well beyond fraud. Therefore, our new name is an evolution, not a dramatic change, reflecting the fact that our business growth will be driven by our ability to predict shopper behavior and optimize all retail transactions.

 

REDUCE RETURN FRAUD

Did you know that return fraud and abuse costs retailers $17.3 billion annually!  That’s more than the entire budget of NASA (National Aeronautics and Space Administration).  By monitoring returns more closely, retailers are helping to reduce fraud; therefore, better managing the costs you pay for goods in their store.

REWARD GOOD CUSTOMERS

Many times a retailer’s best customers are also high returners.  It makes sense, the more you purchase the greater the likelihood you will need to return something.  Smart, customer-focused retailers are leveraging interactions with you at the return counter to improve your shopping experience, and reward good customers with incentives to continue shopping in their store.

INCREASE CHARITABLE GIVING

$15 billion in spare change was expected to change hands this holiday season!  What if there was a mechanism to easily allow you to give that spare change to a charitable organization with out requiring you to do anything more than say “yes”?  That’s the idea behind Change for Charity™, a brand new service offering that lets a retailer keep the spare change coins from your sale or return, aggregates it with similar donations from other shoppers, and distributes it to select charities.  Soon you can be part of the ‘power of many’ and make a big change.